FAQ

We assemble all our clocks in our own workshop in Stockholm. Our clocks are dressed in leather by selected saddlemakers in Sweden. Parts and components are manufactured in Asia by professional clockmakers. Each part is unique and exclusively produced for Båge & Söner.

For our alarm clocks, we use premium PVD gold-plated stainless steel 304 and the finest stainless steel 304. Our clocks are available in polished, and gold-plated finishes. Every Båge & Söner alarm clock is wrapped in high-quality leather sourced from Sweden, with a select few models featuring luxurious Italian lamb nappa.

We are committed to using sustainable materials that not only age beautifully but also stand the test of time. Every choice we make is focused on creating products that endure, both in quality and environmental responsibility.

We use premium leather from Sweden of the highest quality. We have choosen to work with leather producers that has a strong commitment to sustainability in their tannering process. We use a leather that is soft to the touch, easy on and kind to the environment. On a few selected models we use Italian lamb nappa. The patina that leather develops over time is unsurpassed.

We use a Taiwanese clockwork mechanism that is one of the best in the world found for alarm clocks. It is a sweeping second movement (no tic-tac sound).

Our clocks feature tempered mineral glass, whereas most alarm clock manufacturers use plastic glass.

No, our table alarm clock makes no ticking sound. It has a sweeping second movement with a crescendo alarm. 

Yes, engrave your clock with a personal greeting to memorize the special moment. Max 25 characters (including spaces). Please count up to 8 working days for engraving & production before your clock is ready to be shipped. The engraving will be showing discretely on the front of the clock’s foot.

No returns accepted on an engraved clock.

Yes, our alarm clock has a hidden light bulb that lights up the dial when you press the snooze button.

Yes, the snooze function is activated by pressing the snooze button on the left-hand side of the clock.

Our clock has a crescendo alarm, which means that the alarm signal increases from a low to a high volume once the alarm goes off. The alarm has four volume levels. The highest level reaches 80 decibels at a distance of nine centimetres, which is considered very loud. Listen to the alarm:  https://bagesoner.com/the-clock/#functionality

No, we use a sweep second movement, which does not make a ticking sound.

Yes, your alarm clock comes with a screwdriver designed specifically to open the battery compartment. It operates with an AA 1.5-volt battery. For optimal performance and long battery life, we recommend using Energizer or Varta batteries.

Yes, all clocks come with a new battery.

Under normal use, the battery lasts for about one year. Often longer depending on how you use your clock.

We provide a two-year product guarantee on our clocks that takes effect from the date of purchase.

A Båge & Söner alarm clock can always be repaired as we mount every clock by hand piece by piece according to the same methods used for exclusive wristwatches, which means we are able to dismantle the clock and repaire or exchange only the faulty part in line with our sustainability policy.

Stainless steel and gold-plated stainless steel retain their luster over time. Gently polish with a dry cloth when needed. Brass naturally changes and develops a patina over time. To restore its shine, use a dry cloth with a small amount of brass polish. Be careful not to get polish on the leather.

Leather develops its own unique patina and requires no special care, but avoid direct sunlight. To protect the materials, you can use painter's tape with gentle adhesive during polishing.

We typically ship orders within 5 working days of placement. Delivery times range from 1 to 8 days, depending on your location. For select areas, we also offer same-day delivery, when possible.

You also have the option to choose pickup from our showroom in Stockholm at checkout.

In Sweden we use PostNord (Ombud). For all other countries we use DHL. When you check-out you will be able to see which delivery options are possible based on your postal/zip code. 

You also have the option to choose pickup from our showroom in Stockholm at checkout.

Shipping costs vary depending on your location and will be displayed at checkout.

In the event of a return, we charge a handling fee of 299 SEK / 50 EUR / 70 USD / 50 GBP.

You can exchange or return your clock within 30 days of delivery, as long as it remains in new condition. Once we receive the returned clock, we will process your refund, which may take 5-7 working days.

Please note that engraved clocks are not eligible for return.

• Shipping costs vary depending on your location and will be displayed at checkout.
• Orders shipped outside the EU may be subject to duty fees and/or taxes that are not included in the price, check with your local customs to learn the specifics of your country. 
• Please note that the UK is no longer part of the EU and that import fees may become applicable.
• VAT is always included for countries within the European Union.

Båge & Söner alarm clocks can be found at carefully selected retailers. Please note that all retailers only carry a limited selection of models. Today you will find us in:

Sweden: Ett Hem, Hotell Diplomat, MilleNotti Flagshipstore, Rob Engström, Svenskt Tenn, Fejan Pensionat, Malmbergs Ur and Watches of Scandinavia.

Finland: Cigale & Fourmi.

Germany: Torquato (Berlin, Düsseldorf, Hamburg, München, Münster) and Smart & Casual in Bochum. 

Switzerland: Bonjour Verbier, Monocle Zürich and Bettgeschichten in Zürich.

UK: Monocle London.

USA: Atlantic Nantucket, Bailey’s Fine Jewellery, Clock Forward in Charlotte, Hyggelife in Vail, Paris Underground Aspen and Nemacolin in Pennsylvania.