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FAQ

OUR MANUFACTURING PROCESS

Are the alarm clocks made in Sweden?

We assemble all our clocks in our own workshop in Stockholm. Our clocks are dressed in leather by selected saddlemakers in Sweden. Parts and components are manufactured in Asia by professional clockmakers. Each part is unique and exclusively produced for Båge & Söner.

Which materials do you use in your products?

In our table alarm clock, we use high quality PVD goldplated stainless steel 304 and finest stainless steel 304. Our clocks come in fine-brushed, polished and gold-plated stainless steel. All Båge & Söner alarm clocks are covered in premium leather from Sweden. On a few selected models we use Italian lamb nappa. We have made a conscious decision to use as many sustainable materials as possible that age and last well over time. 

What kind of leather do you use in your products?

We use premium leather from Sweden of the highest quality. We have choosen to work with leather producers that has a strong commitment to sustainability in their tannering process. We use a leather that is soft to the touch, easy on and kind to the environment. On a few selected models we use Italian lamb nappa. The patina that leather develops over time is unsurpassed.

What clock movement do you use?

We use a Taiwanese clockwork mechanism that is one of the best in the world found for alarm clocks. It is a sweeping second movement (no tic-tac sound).

What kind of glass does the clock have?

Our clocks feature tempered mineral glass, whereas most alarm clock manufacturers use plastic glass.

Does the clock tic or make any sound?

No, our table alarm clock makes no ticking sound. It has a sweeping second movement with a crescendo alarm. 

Can I buy a clock with engraving?

Yes, engrave your clock with a personal greeting to memorize the special moment. Max 25 characters (including spaces). Please count up to 8 working days for engraving & production before your clock is ready to be shipped. The engraving will be showing discretely on the front of the clock’s foot.

No returns accepted on an engraved clock.

FUNCTIONS

Can you see the time in the dark?

Yes, our alarm clock has a hidden light bulb that lights up the dial when you press the snooze button.

Does the alarm clock have a snooze function?

Yes, the snooze function is activated by pressing the snooze button on the left-hand side of the clock.

I tend to be a heavy sleeper. How loud is the clock’s alarm sound?

Our clock has a crescendo alarm, which means that the alarm signal increases from a low to a high volume once the alarm goes off. The alarm has four volume levels. The highest level reaches 80 decibels at a distance of nine centimetres, which is considered very loud. Listen to the alarm:  https://bagesoner.com/the-clock/#functionality

Does the clock make a ticking sound?

No, we use a sweep second movement, which does not make a ticking sound.

Can I change the battery myself?

Yes, your alarm clock comes with a screwdriver that is designed to open the battery compartment. The clock uses an AA 1.5 volt battery. For long battery life we recommend using Energizer or Varta batteries.

Is the battery included?

Yes, all clocks have a new battery installed.

How long does the battery last?

Under normal use, the battery lasts for about one year. Often longer depending on how you use your clock.

WARRANTY AND SERVICE

How long is the warranty on the alarm clock?

We provide a two-year product guarantee on our clocks that takes effect from the date of purchase.

What happens if the clock breaks?

A Båge & Söner alarm clock can always be repaired as we mount every clock by hand piece by piece according to the same methods used for exclusive wristwatches, which means we are able to dismantle the clock and repaire or exchange only the faulty part in line with our sustainability policy.

How do I take care of my Båge & Söner alarm clock?

Stainless steel (and goldplated stainless steel) remains with the same lustre and shine over time. Polish it carefully with a dry cloth when needed.

There are no specific care requirements for leather. It ages naturally over time and develops its own unique patina. Avoid letting your clock stand in direct sunlight.

PAYMENT AND DELIVERY

How long will it take until I receive my alarm clock?

We normally ship the clocks within 5 working days of the order being placed. Depending on where in the world you live this takes 1-8 days for the delivery. For certain places, whenever possible, we offer same-day delivery service. 

If you are in a hurry you can pick up your clock directly from our workshop in central Stockholm. If so please send us an email. 

How is my alarm clock delivered?

In Sweden we use PostNord (Ombud). For all other countries we use DHL. When you check-out you will be able to see which delivery options are possible based on your postal/zip code. 

If you wish to pick up your clock from our workshop in central Stockholm (tube: Östermalmstorg/Rådmansgatan) please place your order online and then send us an email: info@bagesoner.com 

How much do shipping and returns cost?

We offer free shipping worldwide.

In the event of a return, we charge a handling cost of 299 SEK /50 Euro / 70 USD /50 GBP. 

Can I exchange my alarm clock?

You can exchange and return your clock within the first 30 days of your date of delivery (the clock must be in new condition). As soon as we have received the clock, a refund will be processed which can take up to 5-7 working days.

No returns accepted on an engraved clock.

Will there be any additional customs or charges? 
  • We offer free shipping worldwide. 
  • Orders shipped outside the EU may be subject to duty fees and/or taxes that are not included in the price, check with your local customs to learn the specifics of your country. 
  • Please note that the UK is no longer part of the EU and that import fees will become applicable
  • VAT is always included for countries within the European Union.

WHERE YOU CAN FIND US

In which retail stores can I find Båge & Söner alarm clocks? 

Båge & Söner alarm clocks can be found at carefully selected retailers. Please note that all retailers only carry a limited selection of models. Today you will find us in:

Sweden: Ett Hem, Grand Hotel, Hotell Diplomat, MilleNotti Flagshipstore, Rob Engström and Svenskt Tenn.

Finland: Cigale Fourmi 

France: Eldwarm in Paris 

Germany: Torquato (Berlin, Düsseldorf, Hamburg, München, Münster). 

Switzerland: Bonjour Verbier, Monocle Zurich

UK: Monocle London

USA: Atlantic Nantucket, Bailey’s Fine Jewellery, Clock Forward in Charlotte, and Hyggelife in Vail, Paris Underground Aspen

Get in touch

Have questions about your order, or a general enquiry?